• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar

Market Simplicity

A Direct Path to Your Target

  • Home
  • What We Do
    • Marketing Packages
      • Reputation Management
      • Local Foundation Package
      • Reputation + Lead Generation
      • Jumpstart Marketing
      • The Marketing Catalyst Program
      • Marketing Department Program
    • Marketing Services
      • Total Online Presence Audit
      • Web Design Services
      • Web Portfolio
      • Local SEO
      • Organic SEO
      • Online Advertising
      • Content Marketing
      • Online Reputation Management
      • Customer Relationship Management
      • Marketing Automation
    • Speaking and Workshops
    • Consulting Program
  • About Market Simplicity
    • Our Process
    • Our Story
    • Testimonials
  • eBooks
  • Blog
  • Contact
You are here: Home / Archives for Coaching

Coaching

Innovation in Customer Service – The Next Frontier

By writeminded on February 6, 2012

By Brad Tornberg

Innovation in Customer Service is the next frontier. Yes products evolve and get easier to use, more efficient and streamlined but what do they do to make the customer experience better?

People will use anything that makes life more efficient and are willing to pay for ease, convenience and offerings that cater to their needs, work to fit their lifestyle or circumstances and looks and feels like a personalized experience.

Some hotels for example now let you check in and out on a 24 hour rolling basis making it an innovation that directly impacts the customer experience. If the customer can change their buying patterns to make things easier for themselves then any service offering like this will be successful.

A supermarket chain allows you to call ahead with your list so that when you arrive your order is ready and you can just pick up the items you forgot saving you the long time you spend in the supermarket but still allow for the experience of shopping. They also provide home delivery which is an old model but felt that many of their customers still like the shopping experience to be able to select key items such as fruit, meats and other personal choice items. They are growing at an amazing rate because they offer services that bring innovation to the customer experience and meet multiple needs depending on their customer’s circumstances.

In the mobile world now that the platforms are becoming more widespread and used as everyday tools (iPhones, Droids, Tablets) the success of the appliance will be judged going forward not just based upon the applications that are utilized on the device and for what purpose. The device themselves will gain or lose market share depending on the ergonomic likes and dislikes (style, size, color, ease of use, availability of applications, etc.). However the devices that can bring consistent innovation to the customer experience by changing the way the consumer behaves will rise to the top. Users of these devices will see the utility as something that improves customer service and is a must for their lifestyle.

The monetization of Customer Innovation can be quite large. It will come from repetitive use and mass adoption from consumers which originates from social media acceptance and approval. After all how they bring innovation to the customer experience is always a great story to tell!

Time to Plan and Get Ready for the Fall!

By marketsimplicity on August 22, 2011

I always look at the summer in two ways. First it’s extremely important as a business owner to take down time and relax. Mental freshness is sometimes the biggest roadblock for business innovation. Sometimes rest can be regenerative in terms of your creativity skills thus the benefits of taking a break.

The second benefit of the summer is it gives you a chance to refocus on the last three business development months. I say three months because unless you are well into the sales cycle or get lucky enough to find those people who realize it’s use it or lose it in terms of budget, you only really have thru Thanksgiving in terms of getting buyers attention. Holidays work well for B-to-C but here we are specifically referring to the B-To-B market.

Many business owners and decision makers also look at the last part of the year the same way so if they are going to reach their milestones they need to get moving and in terms of your product or service so the timing is good to get their attention.

Planning what you’re going to do is the best place to start. How much do you have to spend to get what result? That is the place to start. Focus on the activities that will generate the revenue you need to reach your goal in the shortest time. In my case it was going back to basics in terms of traditional marketing methods such as Trade Shows and Direct Mail.

With that being said do not forget the marketing system or machine that you are hopefully trying to build (If not you should get In touch with me so I can show you how!). The system should have a clear strategy as well as s tactics necessary to achieve the strategy. The system always needs to be fed. Social media and other passive methods tend to collect the feeder you need to produce the desired result of a buyer so don’t neglect them.

In my case the long term continues to get fed by more Belly to Belly in person contact such as Speaking Engagements and Networking. A grass roots campaign of getting out and talking to the people adds this other leg to my campaign without any pressure. It’s strictly getting out to people, exchanging business cards, educating them and hoping that when they need you (and of course you have to stay in front of them for this to happen) they immediately think of you as the one to go to in their mind. They know you, they like you and they have been looking for a reason to do business with you. They trust you because they read your blogs and hear you speak. They visit your web site and find its content useful and timely. Occasionally you tweet something useful for them to go look at or research. You add value to the relationship.

I feel strongly about the Duct Tape Marketing approach that people need to Know, Like and Trust you before they Try, Buy and Repeat from you. So how to you get them to know. Like and trust you? My planning usually happens during a quiet time on a lazy summer Sunday or Thursday evening at a Coffee Shop. Either way you need to find your time, find your place and plan your fall campaign season now!


Primary Sidebar

Follow and Engage Us

  • Email
  • Facebook
  • LinkedIn
  • Twitter

Free eBook!

Get your Free "7 Steps to Small Business Marketing Success"
and a BONUS
"Twitter for Business".
Sign up today!

 

Learn about our parent company


Want to get the most from your company? Check out the E3 Consulting Website

WE ARE SMALL BUSINESS OWNERS.

We get what it's like to not sleep at night worrying about how to grow a business.

 

By implementing a marketing system based on outcomes and transparency, we can help you grow your business and increase profitability.

MEMBERSHIPS AND ORGANIZATIONS

gpseggccc-logoPhiladelphia SEO for Growth Certifiedjerseyman-phillyman-logogvcc-logo

 

Our Location

Market Simplicity

309 Juniper Drive

Cherry Hill, NJ 08003

Phone: (732) 735-6429

Follow Us

  • Email
  • Facebook
  • Google+
  • LinkedIn
  • Twitter

Copyright © 2022 · Market Simplicity · This website was Changescaped.

Copyright © 2022 · Smart Passive Income Pro on Genesis Framework · WordPress · Log in